btg33's Privacy Policy
Your personal information is the most important asset entrusted to us. btg33 keeps every user's data secure through SSL encryption and strict security measures.
Introduction & Scope
This Privacy Policy ("Policy") sets out the terms governing the collection, use, storage, and sharing of personal information between the btg33 platform ("we", "our") and its users ("you", "your"). By accessing the btg33.lat website, you are considered to have fully read, understood, and consented to the terms of this Policy.
This Policy applies to all services, products, mobile applications, and websites of btg33. If you disagree with any part of this Policy, you are requested to refrain from using our services.
btg33 is a safe and reliable online betting platform for users in Bangladesh. We believe that your privacy is a fundamental right, and we are committed to respecting that right to the fullest extent.
Information We Collect
btg33 collects the minimum personal information necessary to provide its services. Below is a description of the types of information we collect:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Home address
- National ID card or passport details for identity verification
- Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, operating system, and device type
- Site usage history, page visits, and session information
- Login time, connection duration, and transaction history
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
- Information received from identity verification service providers
- Transaction confirmation information from payment processing organizations
- Information from fraud detection and risk assessment services
Purpose of Using Information
btg33 uses collected information only for the following legitimate purposes:
3.1 Account Management
For creating, verifying, and maintaining your account; ensuring login security; and providing a personalized gaming experience.
3.2 Financial Transaction Processing
For processing deposits and withdrawals, maintaining transaction history, and conducting investigations in cases of disputed transactions.
3.3 Age & Identity Verification
Our platform is for users aged 21 and above only. Identity verification is required to enforce this restriction and to ensure account security.
3.4 Customer Support
For responding to your questions, complaints, and support requests. Our 24/7 live chat and email support team is always ready to resolve your issues.
3.5 Responsible Gaming
For identifying unusual playing patterns, taking necessary steps to prevent problematic gaming, and managing self-regulation tools.
3.6 Security & Fraud Prevention
For detecting and preventing unauthorized access, account theft, and financial fraud.
3.7 Service Improvement
For analyzing user experience to improve our platform, game selection, and overall service quality.
Information Sharing & Disclosure
btg33 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. These partners are contractually obligated to comply with our privacy standards.
4.2 Legal Obligations
Required information may be provided in response to a valid order from a competent legal authority, a court directive, or a legal obligation.
4.3 Sharing with Consent
Before sharing information for any purpose other than those mentioned above, we will obtain your explicit consent.
4.4 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will notify you in advance, and the new entity will also be bound to provide protection equivalent to this Privacy Policy.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the btg33 website. Cookies are small text files stored in your browser that help improve your experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the website — for maintaining login sessions, storing security tokens, and facilitating form submissions. They cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferred language, game settings, and layout preferences. They make your experience more personalized.
5.3 Analytics Cookies
These cookies collect information to help us understand how users interact with our site. This data is aggregated and anonymized, and is used to improve our services.
5.4 Cookie Controls
You can disable or delete most cookies through your browser settings. Please note, however, that disabling essential cookies may cause some features of the site to not work correctly.
Data Security Measures
btg33 adopts industry-standard security measures to protect your personal information. The key components of our security framework are:
All data transmissions are secured by 256-bit SSL encryption.
Sensitive information is stored in encrypted databases.
Only authorized personnel can access the required information.
Periodic testing is conducted to identify system vulnerabilities.
While we strive to ensure the highest level of security, no system is 100% secure. In the event of a security breach, we will notify affected users as quickly as possible and take the necessary corrective steps.
Data Retention Period
btg33 retains your personal information only for as long as necessary. Retention periods for different types of information are determined as follows:
- Account Information: Fully retained while the account is active. After account closure, it may be kept for a specified period to meet legal and regulatory requirements.
- Transaction Records: Financial transaction history is retained for an extended period to meet legal obligations.
- Communication History: Records of customer service communications are retained for service quality improvement and dispute resolution.
- Marketing Preferences: Retained until you opt out of marketing communications.
At the end of the retention period, information is securely deleted or anonymized so that your identity can no longer be identified.
Your Rights Regarding Your Information
btg33 believes that users should have full control over their own information. To that end, we grant you the following rights:
8.1 Right of Access
You may request a copy of the personal information we hold about you at any time. We will provide the information within a reasonable time of receiving your request.
8.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Maintaining accurate information is essential to keeping our service quality high.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or legitimate interests.
8.4 Right to Restrict Processing
You may request that the processing of your information be restricted in certain circumstances, for example when the accuracy of the information is in dispute.
8.5 Right to Object
You may object at any time to the use of your information for direct marketing purposes. Upon receiving such a request, we will immediately stop using the information for that purpose.
To exercise these rights, contact our support team at: [email protected] or via 24/7 live chat.
Protection of Minors
btg33 is an adults-only platform. Our services are for users aged 21 and above only. We do not knowingly collect any personal information from individuals under the age of 21.
If we become aware that information from a person under the age of 21 has been collected by mistake, we will immediately delete that information and close the associated account.
If you believe that a minor has registered on our platform, please notify us immediately at [email protected].
International Data Transfers
Our servers and data processing facilities may be located in various countries. If your information is transferred internationally, we will ensure that adequate data protection measures are in place in the destination country.
For data transfers, we adopt contractual safeguards, industry-standard security protocols, and measures consistent with relevant legal frameworks.
Policy Changes & Updates
btg33 may update this Privacy Policy from time to time. Updates may be required due to regulatory changes, adoption of new technologies, or changes to our services.
For significant changes, we will notify you via your registered email address or through a notice on the website. Continued use of the platform after changes will be taken as your consent to the updated Policy.
We recommend that you visit this page regularly to stay informed about the latest Privacy Policy.
Important: This Privacy Policy may also be available in English. In case of any discrepancy between languages, the Bengali version shall be considered authoritative.
Contact & Complaint Resolution
For any questions, concerns, or complaints about this privacy policy or the processing of your personal information, please contact our support team.
Email: [email protected]
Live Chat: 24 hours, 7 days a week
Languages: Bengali and English
We will confirm receipt of your request and try to provide a resolution as soon as possible. Complex requests may require more time, in which case we will keep you informed.
To learn more about our other policies and terms, please visit our Terms & Conditions and Responsible Gaming pages.